1com Privacy Policy – How We Protect Your Data

1com operates the online betting and casino platform at 1com.pro. When you register and use an account on this platform, 1com acts as the data controller — meaning we are responsible for deciding how and why your personal data is collected and used.

This Privacy Policy applies to all users of 1com, including anyone who visits the site, registers an account, places bets, plays casino games, uses the VIP programme, or contacts our support team. It covers data collected through the website and any related tools or services that form part of the 1com platform.

If you have questions about how we handle your data, the best way to reach us is through the live chat in your account dashboard or by emailing [email protected].

The personal data we collect falls into several categories. We only collect what is actually necessary for the purposes listed in Section 4.

We do not collect full payment card numbers or full bank account numbers. Payment processing is handled by certified third-party payment providers. We only receive confirmation of a transaction and a reference ID.

Data reaches us through several channels depending on how you interact with 1com:

• Directly from you: When you register an account, complete identity verification, make a deposit, request a withdrawal, contact support, or update your account settings.
• Automatically: When you use the platform, our servers log technical data including your IP address, device identifiers, browser type, and session activity. Cookies and similar technologies also collect usage data as described in Section 6.
• From third-party service providers: Identity verification partners may share verification results with us. Payment providers confirm transaction status. Fraud detection services may share risk signals. In all cases, these providers are contractually bound to handle data securely.
• From public sources: In cases where fraud is suspected, we may consult publicly available information to verify the details you have provided.

We do not purchase personal data lists from brokers or third-party marketing companies. Every piece of data we hold about you comes from your direct interaction with 1com or from the service providers necessary to operate your account.

Every use of your personal data has a specific, legitimate reason. We do not process data speculatively or for purposes beyond what is needed to run a safe, functional platform.

• Account creation and management: To set up your account, verify your identity, and maintain your account settings over time.
• Processing deposits and withdrawals: To receive and send PKR payments through JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets — and to maintain an accurate record of those transactions.
• Delivering betting and casino services: To process your bets, settle cricket, PSL, T20, football, and esports markets, record game outcomes, apply bonuses, and credit winnings correctly.
• Fraud prevention and security: To detect unusual account activity, protect against unauthorised access, and identify patterns consistent with money laundering, multi-accounting, or bonus abuse.
• Customer support: To respond to your queries, resolve disputes, process complaints, and keep a record of communications in case a matter needs to be revisited.
• VIP programme management: To track your wagering activity for tier progression, apply VIP benefits, and notify you of tier changes.
• Responsible gaming: To monitor activity patterns that may indicate problem gambling, apply self-imposed limits, enforce cool-off periods, and fulfil self-exclusion requests.
• Platform improvement: To understand how users navigate the site, identify bugs, and improve the overall experience based on aggregated, anonymised usage data.
• Marketing communications (optional): If you have opted in, to send you promotional emails about bonuses, new features, or PSL and T20 betting opportunities. You can opt out at any time from your account settings.

1com does not sell your personal data to anyone. We share data only where it is strictly necessary to provide the platform's services, and only with parties who are contractually required to keep it secure.

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer gateways, and card processors receive the minimum data required to complete your transaction — typically your name, account identifier, and transaction amount in PKR.
• Identity verification providers: To verify your age (18+) and identity during registration and before your first withdrawal, we use third-party KYC (Know Your Customer) services. These providers verify your documents and return a pass/fail result.
• Fraud and risk management services: We use specialist fraud detection tools that analyse technical signals (IP, device fingerprint, transaction patterns) to protect the platform and its users. These tools process data on our behalf under strict data processing agreements.
• Casino game providers: The third-party studios that supply our live casino tables and slots receive session data necessary to run each game — including your stake and account ID. They do not receive your full personal profile.
• Customer support tools: Our support ticketing and live chat systems may process your contact details and conversation content in order to manage your support requests.
• Legal and regulatory requirements: Where required by law, court order, or a legitimate request from a law enforcement authority, we may be obligated to disclose certain data. We will challenge requests that we believe are overly broad or unjustified.

All third-party data processors used by 1com are required to meet data security standards consistent with the sensitivity of the data they handle. We do not allow them to use your data for their own purposes.

1com uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain viruses, and we do not use them to access other data on your device.

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language and regional settings, and protect against cross-site request forgery (CSRF) attacks. You cannot opt out of essential cookies without disabling the platform entirely.
• Functional cookies: These remember your preferences — such as your preferred sports market view or notification settings — so you do not have to reset them every time you visit.
• Analytics cookies: We use anonymised analytics to understand how users move through the platform. This helps us identify which pages work well and which cause friction. The data is aggregated and does not identify you personally.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent activity, including bot access and multi-accounting attempts.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect how the 1com platform performs for you. For detailed guidance on cookie controls, refer to your browser's help documentation.

We keep your personal data for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable regulations and legal obligations. The following general guidelines apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction and wagering records: Financial transaction records and betting history are retained for a minimum of five years after the transaction date, in line with standard financial record-keeping requirements.
• Identity verification documents: KYC documents are retained for the period required to maintain a verified account plus a minimum of five years after account closure.
• Support communications: Chat logs and email correspondence are kept for up to three years from the date of the last communication in a given support thread.
• Closed account data: When an account is closed — whether voluntarily or due to a breach — we retain the relevant data for the legally required period before secure deletion.
• Self-excluded accounts: Records relating to self-exclusion are retained for the full exclusion period plus a cooling-off window to prevent re-registration attempts.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

Protecting your personal and financial data is a core operational requirement at 1com — not an afterthought. We implement multiple layers of security across the platform:

• TLS encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms the connection is secure.
• Encrypted data storage: Sensitive fields — including passwords, identity document references, and payment identifiers — are stored in encrypted form. Passwords are hashed using a one-way algorithm, meaning even 1com staff cannot read your actual password.
• Access controls: Internal access to user data is restricted on a strict need-to-know basis. Staff members can only access the data required for their specific job function, and all access is logged.
• Two-factor authentication (2FA): We strongly recommend enabling 2FA on your account for an additional layer of login security. This is available in your account security settings.
• Fraud monitoring: Automated systems monitor account activity 24/7 for patterns consistent with unauthorised access, account takeover, or financial fraud. Suspicious activity triggers immediate review and, where necessary, temporary account restriction.
• Regular security reviews: Our security posture is reviewed and tested on a regular basis. Any vulnerabilities identified are patched on a priority basis.

You have meaningful rights over the personal data 1com holds about you. Here is what you can request at any time by contacting our support team:

To exercise any of these rights, contact the 1com support team via live chat in your account dashboard or by emailing [email protected]. We will confirm receipt and respond within a reasonable timeframe. We may need to verify your identity before processing certain requests.

1com is strictly an adult platform. You must be at least 18 years old to register and use any part of the site — including the sports betting section, casino, live casino, and VIP programme.

We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their age and provide a date of birth. Identity verification checks are carried out before the first withdrawal and may be triggered at any point during account use.

If we discover that an account holder is under 18, the account will be closed immediately, all deposits will be refunded to the original payment source, and any winnings will be voided. If you believe a minor has created an account on 1com, please contact our support team at the earliest opportunity so the matter can be addressed without delay.

The 1com platform may, from time to time, include references to third-party services — for example, the payment providers used during the deposit process. If you follow a link to an external site, please be aware that those sites are governed by their own privacy policies, which may differ significantly from ours.

1com is not responsible for the privacy practices or content of any third-party website or service. We recommend reviewing the privacy policy of any external service before providing them with personal information.

Within the casino section, game content from third-party studios loads inside the 1com platform. These studios may receive minimal technical session data — such as a session token and stake amount — necessary to run the game. They do not receive your full personal profile or payment details.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes to the services we offer, or in response to legal and regulatory developments. When we do, the "Last updated" date at the top of this page will be revised.

For material changes — ones that meaningfully affect how we use your data or the rights available to you — we will make reasonable efforts to notify active users, for example by displaying a notice when you next log in to your account.

We encourage you to check this page periodically. Continuing to use the 1com platform after a policy update has been published means you acknowledge the updated version. If you have concerns about a change, contact our support team before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1com handles your personal data, our support team is available around the clock.